This value edition is designed to increase students' confidence and credibility in communicating in a range
of communication situations. The text integrates and applies the principles of effective communication common in
all contexts by first developing the basic skills common to every type of oral communication and then showing how
to adapt these skills to each type of interaction, culminating in effective presentation of formal speeches. Ethics,
adaptation, diversity, and critical and creative thinking are common threads throughout all discussions (which
include well-developed coverage of theory and research findings), with skill-building exercises and activities
designed for individual, dyadic, and group work.
Table of Contents
1. Communication Dynamics: Exploring Concepts and Principles.
2. Your Communication: Developing Credibility and Confidence.
3. Perception and Thought: Making Sense.
Part II: CREATING DIALOGUE.
4. Listening and Questioning: Negotiating Meanings.
5. Nonverbal Communication: More than Words Can Say.
6. Verbal Communication: Connecting with Language.
Part III: BUILDING INTERPERSONAL RELATIONSHIPS.
7. Relationship Climates: Creating Communication Environments.
8. Personal Relationships: Growing with Another.
9. Professional Relationships: Transacting for Success.
Part IV: COMMUNICATING IN GROUPS AND TEAMS.
10. Groups and Teams: Communication and Leadership.
11. Problem Analysis and Decision Making: Achieving Group and Team Goals.
Part V: SPEAKING TO PUBLIC AUDIENCES.
12. Research and Development: Creating Public Speeches.
13. Rehearsal and Delivery: Speaking to Audiences.
14. Public Presentations: Speaking to Inform.
15. Public Presentations: Speaking to Persuade.
