Mike Bates is the owner of Refine Fitness Studio located in Windsor, Ontario. Bates has worked in a variety
of positions in the fitness industry, including sales, front desk, personal training, and management. He was recognized
as one of the top sales managers and for achieving one of the highest retention levels at Good Life Fitness in
Canada. Bates is also a lecturer at the University of Windsor, teaching courses in sport management, human resource
management, and strength and conditioning. He coordinates and teaches personal training and sports conditioning
certification courses in Windsor and is a regular speaker at IHRSA, Can-Fit-Pro, and Club Industry. He was also
the Managing Director of Human Kinetics Canada from 1999. Bates holds a BHK and an MBA from the University of Windsor.
Summary
Health Fitness Management, Second Edition, provides an in-depth picture of the varied and rewarding role of
the health and fitness club manager. With contributions from leading experts in the fitness industry, several new
chapters, a more practical emphasis, enhanced features, and the addition of instructor resources, this second edition
is the most authoritative and field-tested guide to management success.
Whether soothing disgruntled members, ensuring club safety and profitability, or motivating staff to perform at
their best, health and fitness club managers require the right mix of skills and flexibility to support the success
and continued growth of their clubs. Both aspiring and practicing club managers can rely on Health Fitness Management
to help them acquire and improve their management skills across all areas
Table of Contents
Table of Contents
Contributors
Preface
Acknowledgments
Introduction. An Overview of the Health and Fitness Industry
Mike Bates
Part I. Human Resources
Chapter 1. Recognizing the Importance of Leaders and Managers
Jane Riddell
Chapter 2. Understanding Organizational Design
Scott Lewandowski
Chapter 3. Recruiting the Best Staff for Your Facility
Kevin Hood
Chapter 4. Training and Developing Staff
Brenda Abdilla
