Managing quality is a comprehensive introduction to the field of quality management that presents a supply chain
theme as the unifying framework for quality improvement. Differing Perspectives on Quality; Quality Theory; Global
Supply Chain Quality and International Quality Standards; Strategic Quality Planning; The Voice of the Customer;
The Voice of the Market; Quality and Innovation in Product and Process Design; Designing Quality Services; Managing
Supplier Quality in the Supply Chain; The Tools of Quality; Statistically Based Quality Improvement for Variables;
Statistically Based Quality Improvement for Attributes; Six-Sigma Management and Lean Tools; Managing Quality Improvement
Teams and Projects; Implementing and Validating the Quality System For quality control managers and/or anyone interested
in greater quality management.