Communication @ Work teaches students to produce ethical, effective, and expressive communication in the workplace.

Communication @ Work presents practical skills and applications, challenging students to communicate imaginatively in their future careers. The user-friendly material is current, engaging, and based on sound research in communication and social science fields. In addition, the theory is clearly explained in practical ways so that students can develop skills that they will need in the workplace.
Features
"Reality @ Work" boxes offer real and hypothetical examples designed to introduce theory and practice in realistic and ever-changing workplaces.
The text's flexible organization allows instructors to customize the sequence of core material to their needs, tailoring the amount of focus they want on small group/team and presentational speaking.
The text provides extensive coverage of presenting in both formal and informal settings. "Quick Start" chapters on informative and persuasive speaking give students the basic skills they need for effective speaking. This is followed by more in-depth coverage for those instructors who want their students familiar with more advanced concepts and techniques.
"Contemporary Voices" features three popular speakers and writers who reflect contemporary communication scholarship: Peter Senge on learning organizations, Daniel Goleman on emotional intelligence, and Stephen Covey on principled leadership with effective habits.
Solid coverage is supported with lively, up-to-date examples that will resonate with students.
Chapter-end activities provide students with an opportunity to focus on technology, teamwork, ethics, writing, and speaking.

Each chapter concludes with "Summary," "Activities," and "For Further Reading."
1. Communication Elements, Principles, and Ethics.

Elements of Communication.
Human Communication in Systems Models.
Communication and Meaning.
Principles of Speech Communication.
Diversity and Workplace Communication.
Working with Emotional Intelligence.
Communication Competence.
Ethics and Communication.

2. Perception and Self-Concept.

What Are the Stages of Perception?
How Do We Perceive Others?
How Do We Perceive Ourselves? (Self-Concept).
How Do We Perceive Organizations and Events in Organizations?

3. From Apprehension to Confidence.

Communication Apprehension and Confidence.
Managing Communication Apprehension.
Strategies Toward Confident Speaking.
Support Others in Overcoming Communication Apprehension.

4. Powerful Listening.

The Values of Listening.
A Model of Listening.
Barriers to Accurate Reception.
Listening Skills and Strategies.
Responding to Help Others.
Feedback in an Open System.

5. Nonverbal Communication.

An Overview of Nonverbal Communication.
Cultural Influences on Nonverbal Communication.
Nonverbal Communication for Presentations.
Nonverbal Communication at the Conference Table.

6. Topic Research.

General Research Strategies.
Libraries as Learning Technology Centers.
Interviews, Surveys, and Questionnaires.
Using APA Style for References.
Using Sources Ethically in a Speech.

7. Quick Start to Informative Speaking.

The Speaking Experience.
What Can I Talk About? (Topic Choice).
Quick Start with Research.
Planning the Informative Speech.
Speech Mapping.
Rehearse.

8. Profoundly Informative, Models, Applications, and Processes of Informative Communication.

A Model Speech.
Comparing Written and Oral Communication.
Analyzing the Situation ASSETS.
Types of Informative Communication at Work.
Facilitated Communication with Technology.
Professionals and Other "Mature" Audiences.
Designing Presentations for Diverse Perspectives.

9. Visual and Other Sensible Support.

Guiding Principles for "Sensible" Support.
Functions and Guidelines for Visual Support.
Speakers and Listeners as Visual Support.
Two Dimensional Supporting Material (Transparencies, Posters, and Handouts).
Presentation Software with PowerPoint Software.
Mixed Media Support.
Distance Presentations: Video Conferences and Distance Instruction.
Tables, Graphs, and Charts.
Photography.

10. Quick Start to Persuasive Speaking.

Destination Topic Choice.
Pack with Knowledge.
Set Your Itinerary.
The Guided Tour of Persuasion.

11. Designs for Persuasion in Organizations.

Persuasive Responsibilities in Organizations.
Designing Persuasive Presentations.

12. Teams at Work.

Coming to Terms with Small Groups and Teams.
Team Processes in the Workplace.
Teams Across Boundaries.

13. Communication in Leadership.

Practical Leadership for Workplace Teams.
Efficient, Effective Meetings.
Power and Leadership.
Responding to Manipulative Messages.
Standpoints on Leadership.

14. Consequential Conversations in Interpersonal Communication.

The Interpersonal Communication of Conversation.
Words in Conversations.
Communication Along the Organizational Chart.
Patterns of Pointed Conversations.
Closing Distances with Technology.

15. Conflict at Work.

Conflict Chemistry.
Managing Self.
Communicating in Conflict.
A Variety of Perspective in Conflict Theories.

16. The Communication Parallel in Business Movements.

From Farm to Industry.
Rethinking the Meaning of Organization.
References.
Speeches.

Images' Sources.
Index.