Make every day a WOW day for your customers, your staff-and your bottom line!

In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic.
-Eric Ryan, method cofounder and person against dirty

If you're looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you've hit the mother lode.
-Guy Kawasaki, former chief evangelist of Apple and author ofEnchantment: The Art of Changing Hearts, Minds, and Actions

This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don't just read it; use it.
-Tony Hawk, professional skateboarder and author ofHAWK -Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO

Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success.
-Mark Sanborn, President, Sanborn & Associates, Inc., and author ofThe Fred Factor and You Don't Need a Title to Be a Leader

Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable.
-Seth Godin, author ofPoke the Box

About the Book:

ZAPPOS.The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business succes