The author argues that the roles of human resource professionals must be redefined to meet the competitive challenges
organizations face today and into the future. He provides a framework that identifies four distinct roles of human
resource professionals: strategic player, administrative expert, employee champion, and change agent. He includes
many examples to demonstrate that human resource professionals must operate in all four areas simultaneously in
order to contribute fully. He urges a shift of these professionals' mentality from "what I do" to "what
I deliver" and makes specific recommendations for how individuals in human resources can partner with line
managers to make organizations more competitive.