In two previous editions, Cachon and Terwiesch, Matching Supply with Demand: An Introduction to Operations Management provided a new framework for learning and understanding the key dynamics and drivers of operations management as well as linking those concepts to strategy and management. Continuing this successful model, the new third edition demonstrates how to evaluate arid to transform business processes to increase the competitive advantage of the firm. The text is both rigorous-analytical models are presented in depth-and relevant-solutions are developed for real business situations-while detailed examples, summary exhibits, and solved problems make the material easily accessible to students.
Table of Contents
Table of Contents
Chapter 1 Introduction
Chapter 2 The Process View of the Organization
Chapter 3 Understanding the Supply Process: Evaluating Process Capacity
Chapter 4 Estimating and Reducing Labor Costs
Chapter 5 Project Management
Chapter 6 The Link between Operations and Finance
Chapter 7 Batching and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model
Chapter 8 Variability and Its Impact on Process Performance: Waiting Time Problems
Chapter 9 The Impact of Variability on Process Performance: Throughput Losses
Chapter 10 Quality Management, Statistical Process Control, and Six Sigma Capacity
Chapter 11 Lean Operations and the Toyota Production System
Chapter 12 Betting On Uncertain Demand: The Newsvendor Model
Chapter 13 Assemble-to-order, Make-To-Order and Quick Response with Reactive Capacity
Chapter 14 Service Levels and Lead Times in Supply Chains: The Order Up-to Inventory Model
Chapter 15 Risk-Pooling Strategies to Reduce and Hedge Uncertainty
Chapter 16 Revenue Management with Capacity Controls
Chapter 17 Supply Chain Coordination
Chapter 18 Sustainable Operations
Chapter 19 Business Model Innovation
Appendix
A: Statistics Tutorial
B: Tables
C: Evaluation of the Loss Function
D: Equations and Approximations
E: Solutions to Selected Practice Problems
Glossary
References
Index of �How to� exhibits
Summary of key equations
Index
