Fully
revised and updated - the national bestselling communication skills
guide that will help you achieve personal and professional success one
conversation at a time.
The
master teacher of positive change through powerful communication, Susan
Scott wants you to succeed. To do that, she explains, you must
transform everyday conversations at work and at home with effective
ways to get your message across - and get what you want. In this guide,
which includes a workbook and The Seven Principles of Fierce
Conversations, Scott teaches you how to:
• Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions - on both sides of the table • Connect with colleagues, customers and family at a deep level