This text provides the reader with a general and widely-applicable problem solving strategy for use in quality
improvement. It covers a variety of statistical and "non-statistical" problem-solving tools, and discusses
techniques that are useful when problems are solved by groups or teams of people. It also shows how the success
of problem solving is influenced by the style of management and the type of management-employee interaction.
Table of Contents
QUALITY PROBLEMS AND PROBLEM-SOLVING STRATEGIES.
Introduction and Outline of the Book.
Problem-Solving Strategies.
Group-Based Problem Solving.
MANAGEMENT BASED ON FACTS: THE IMPORTANCE OF DATA AND DATA ANALYSIS.
Measurements and Their Importance for Quality.
Sample Surveys.
Statistical Inference Under Simple Random Sampling.
Acceptance Sampling Plans.
PROCESS STABILIZATION: MAKING PROCESSES PREDICTABLE.
Statistical Process Control: Control Charts.
Process Capability and Pre-Control.
IMPROVEMENT THROUGH DESIGNED EXPERIMENTS.
Principles of Effective Experimental Design.
OTHER USEFUL STATISTICAL TECHNIQUES.
Regression Analysis: A Useful Tools for Modeling Relationships.
